January 12-13, 2017 | Orlando, Florida USA

Welcome to 2nd INDO-US BPO Summit 2017

A sea change is happening around the way Customers do business today. They have more choices and drive our businesses to push innovations. The demand for new technologies is rising, driven by buyers wanting to unlock additional engagement value. Add-on tools and technologies, such as Business Process as a Service (BPaaS), cloud-enabled offerings, especially in the SMB segment, demand for mobile F&A solutions and dashboards & FP&A (financial planning and analytics) and operational analytics also is increasing.

Customers are expecting innovative services from their managed service providers, especially since improvements from labor arbitrage and process improvement have largely been achieved. These transformational requirements are facilitated by advancements in technology and corresponding process shifts. Value, rather than cost, is the new watchword, and will likely be measured by how service providers help empower business growth through innovation.

The key drivers for achieving the desired results for 2020 that will affect both customers and managed service providers are

  • Defining innovation and securing it through solid contracting procedures
  • Robotic and cognitive process automation will be a key, disruptive technology shaping the business process outsourcing landscape and forcing accelerated service transformation and enhanced service capability
  • Market will be driven by smarter buyers of services who are capable of integrating new technologies from various providers into their rapidly changing environment to empower business growth
  • New offerings will create opportunities for well managed organizations to exploit the marketplace to create competitive velocity for their business customers
  • The market will continue to produce services that bundle process, technology, and support via cloud, as-a-service, and capability-based service models
  • Outsourcing as an industry, while rapidly adapting its technologies and processes to meet the demand for value, will continue to be an enabler for business strategy, including M&A and other business transformations.

US remain the biggest shareholder for driving growth for Outsourcing industry with 60% of the US$ 67 billion Global sourcing business in 2015.

Leveraging the growing demand in US, 2nd Indo-US BPO Summit presents a unique opportunity to evaluate the leading outsourcing market in India and demonstrate the solutions and opportunities of the India BPO brand to the US marketplace. With the USA continuing to be our ally as a major outsourcing region, the Summit aims to create B2B marketplace, presenting the Indo-US bilateral trade opportunity as the largest growing place. The summit will also present digital transformation of New India and how it is positioned to offer enhanced innovations to its outsourcing customers through major investments in its technological infrastructure and skill development initiatives.

The summit will create platform to reach decision makers, interest groups and top leadership from major global BPO companies, Government, supporting eco system and US MNCs to help translate their vision of growth into an actionable outputs.

If you are considering outsourcing business processes, large or small, don't miss this one-of-a-kind conference.

Attend the 2nd INDO-US BPO SUMMIT conveniently located in Orlando, on January 12-13, 2017 and get all the information you need to make informed decisions.

Be a part of this summit to...

  • Meet & discuss opportunities with CEOs & senior leadership from leading industry.
  • Re-brand your company, build & strengthen relationships with key US organizations already outsourcing/ offshoring business and further understand the market dynamics and the nuances.
  • Showcase solutions of the new "Digital India" equipped with skills and services, scaled up technological infrastructure and the largest client market for outsourcing.
  • Summit sessions will explore topics like latest trends, opportunities and managing crisis; effect of rapidly evolving technologies on the outsourcing market and what the 'Transforming India' has to offer
  • Get an unprecedented opportunity to meet with senior leaders from both Government of India and US
  • Learn how BPO can transform your business revenues and accelerate growth
2016 Summit Speakers


  • DAVID J. BROWN
    Global Lead Shared Services and Outsourcing Advisory

    KPMG LLP


  • VIRAL THAKKER
    Partner

    KPMG LLP


  • PHIL FERSHT
    CEO and Industry Analyst

    HfS Research


  • MELISSA O'BRIEN
    Research Director

    HfS Research


  • JOHN WILLMOTT
    CEO

    Nelson Hall


  • PRASENJIT BHATTACHARYA
    CEO

    Great Place to Work


  • URVASHI SHETH
    Sr. Director, Global Customer Care

    SanDisk Corporation


  • MARK BITTMAN
    Director Global Strategic Planning

    Dell


  • SRINIVAS KRISHNA
    Director Shared Services

    Microsoft


  • JOSEPH MUHITCH
    Customer Care Director, Americas Region

    Alcatel-Lucent Enterprise


  • BROOKS MCCLARY
    Director of Call Centers

    Extended Stay America


  • GARY E. BARNETT
    Senior VP & GM

    Avaya


  • HARISH JAYARAM
    Global Head of Outsourcing

    SunEdison


  • PAUL DIXON
    SVP Operations

    Time, Inc.


  • SANDIP SEN
    CEO

    Aegis


  • MUKESH AGHI
    President

    US-India Business Council


  • ANUPAM GOVIL
    Partner

    Avasant


  • MARK VOYTEK
    Principal

    EY Outsourcing Advisory
    and Management (OAM)



  • SRINIVAS KOPPOLU
    CEO & Managing Director

    Tata Business Support Services Ltd.


  • CLIFF MOORE
    Co-founder and chairman

    COPC Inc.


  • LYLE HARDY
    Global CIO

    Teleperformance


  • COLIN PROVINE
    Global Procurement Director

    Honeywell International Inc.



  • FAYE VICTORA
    Vice President, Customer Service

    Apria Healthcare


  • KRISHNA NACHA
    Vice President - BPS (Americas Geo + Global Strategy and M&A)

    Wipro


  • SHANNON MURRAY
    Senior Site Stability and Business Operations Manager

    Lenovo


  • CHRIS LORD
    Senior Vice President, Global Growth Strategy and Marketing

    HGS – Hinduja Global Solutions


  • AMIT SHANKARDASS
    Executive Vice President of Marketing

    Teleperformance


  • SHREESH SARVAGYA
    Honorary Consultant

    Euphoria Technologies Pvt Ltd.


  • RAHUL SHARMA
    Director - India & SAARC

    LogMeIn


  • RAMAN ROY
    CMD

    Quatrro


  • DAVID BRAXTON
    Strategic Sourcing -- Vice President

    Sun Trust Banks, Inc.


  • DR. OMKAR RAI
    Director General

    Software Technology Parks
    of India (STPI)


  • GAURAV ANAND
    Vice President and Regional Head Americas

    Tata Communications


  • ANKUSH GANGWANI
    Director, Global Product Management, UCC

    Tata Communications


  • SUBHASH JOGIA
    Director, Strategic Technology Partnership

    UK Government


  • KESHAV MURUGESH
    Group CEO

    WNS Global Services
To view an Important endorsement of the Indo-US BPO Summit from
Sh. Arun Jaitley, Minister of Finance, Corporate Affairs and Information & Broadcating, India

Click here

Government of India,
On behalf of the DeitY, We would like to congratulate the IACC for leading the 1st Indo BPO Summit

Click here

Supported by

Partners 2016

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